Manage and Protect

information assets
from internal and external


RedHat Portfolio

RedHat is a world leader of enterprise solutions built on open source technologies.

Application Firewalls

Application Firewalls

Advanced Web Application Firewalls(WAF) from F5 Inc. to protect your apps with behavioral analytics, proactive bot defense, and application-layer encryption of sensitive data.

Endpoint Protection

Network Monitoring

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Network Monitoring

Network Monitoring

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Network Monitoring

Network Monitoring

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IT Security Management partners


Try RedHat Solutions in your organization

With a RedHat subscription, you get knowledge from product experts, technical support, security services and tools to protect your software and assurance of certified software, hardware, and cloud providers.

“ICTPACK together with our in-house team have developed sustainable custom solutions for our organization needs. Their service is exemplary, both technically and professionally”
Victoria Rutakara, TCRA
Frequently Asked Questions

How can we help you?

I need a bespoke solution, where should i begin?

If you have a need for custom software, simply contact us by our Online FormE-Mail or Call Us directly. We’ll write back to you or meet and talk it over. Prepare as much information as you can about your business challenge or problem. If you have a written brief of requirements it is even better.

How much time will it take to complete a software development project?

To give you a precise answer we must first assess your requirements, prepare a project scope and create a budget. We shall then share with you a project budget and delivery timelines.

So simply put it, how much time it takes depends on the scope, urgency and your budget. Negotiations are always on the table, so you are welcome!

Will development include the prototypes or demos that I can try out?

Yes, prototypes are provided depending on methodology we will adopt for your project. For example, with Agile Methodology, we are compelled to create operating software as soon as possible and later just add next features along the process. Therefore, you’ll be able to examine and test your software very early.

What happens after we finish developing your app/software?

Apart from delivering a finished product of your dreams, we are happy to provide you with technical support, maintenance or even hosting if you need to access the software from the cloud. More often, all this will be bundled as part of the whole project scope.

Of course if you want to maintain the developed solution by yourself the source code and all technical data is at your disposal, but even in that case, feel free to contact us if you need any help.

How much will i be charged for my software project, what factors are considered in pricing?

It depends on many things: project scope, time spent on the project and technological issues. This may sound vague but we are being honest here.

Each software project is different, that’s why we take our time with you to carefully assess your requirements and develop a scope together. Based on the scope then we can provide you a project cost estimate that we can sit on the table and negotiate.

What do I need to know before contacting ICTPACK?

Well, the most important thing to know is what do you want to accomplish or what problem are you trying to solve. Having a clear goal is crucial when initiating this discussion.

You might not be from a technical background, relax….. our team has got your back! They will listen to you, challenge you, improve your thought process so you have a refined goal that we can work on together

Will i be assigned a project contact person who is available throughout the project?

Yes. All our customers are assigned a dedicated Project Manager that serves as a liaison for all matters related to the project and delivery. Your project manager is usually among the first people you meet as soon as your project kicks off.

You will agree a working style that you are comfortable with, meetings, reporting intervals and he will guide you through the whole implementation plan.

What if I want to be involved in the development process?

Why not? We want you to be sure you’ll receive the product you desire. From the planning stage to each completed product, we invite you to participate, evaluate, witness and improve our work. Our philosophy is to work with the client, not just finishing the project tasks. We are always ready to listen and communicate.

How do i get assurance that software quality will be guaranteed?

We love to approach complexity in yet simple but innovative ways. We only reinvent the wheel when necessary, otherwise most parts and bits of your software we have already done in another project.

Quality is among our company core values, we invest in it. Our team has analysts and QA personnel who will scrutinize every developers work to ensure it works as desired.

Just like a car straight out of assembly line, Engine CHECK, Transmission CHECK, Wheels CHECK, Paint job CHECK, your software is given the best of us.

Why does custom software at times, demand a large investment?

Building a custom software application especially for mature business processes is a time-consuming endeavor. It takes time to learn the processes of your business, to gather requirements, to flesh out your needs, and to build the software. Put simply, time is money.

While sometimes it’s kind of a large investment depending on how you interpret “Large”, but by deciding to invest in custom software, you’ll own the code 100% instead of having a long-term licensing agreement with a software company.